Sending SMS

[Jeewhizz]

I have a company that want to send SMS's to their customers when an engineer is going to be visiting the next day. It'll just say something like "XX from abc Will be visiting tomorrow at 3pm" for instance.

Are there any legal issues in doing this if they have the user's mobile number already on file?

Cheers,

Jee

[samhs]

should be covered under Data Protection Law. If the customer has signed up to get their "product" repaired or serviced, you are using their data to provide that repair or service, so you should be fine. You can't, however, use the same information to sell them an upgrade to a longer repair insurance scheme a year later - unless you specify that you plan to keep the information for that period of time, and the customer is told that their information will be used in this way, in which case they also need to be able to opt out easily. If it's an automated system, they have to choose to opt in as I understand it.

HTH?

Sam

[Jeewhizz]

Cheers