After asking her, politely, to please refrain from shouting at me at least four times I eventually had to put the phone down on her.
Pet hate of mine. There's never a need to raise your voice down the phone to a customer.
It was bizarre. I think we'd gone through a whole raft of complaints procedures and had a grudging apology. Then this senior manager rang out of the blue and repeated the apology, but tried to slant away from it being their responsibility.
Despite the impression you probably have of me on here, in real life I am actually quite a polite person, and rarely raise my voice to people (with objects it's another matter). So I calmly restated the facts - which were that their online store had failed to take payment, and a year later they'd suddenly realised (we hadn't noticed they hadn't taken payment, we tend not to look too closely at bank statements) and gave us a few days to pay or they'd send the bailiffs round to our house. Fine, but they didn't actually give us any mechanism to pay the bill, and even after we had we still received threatening letter from their credit department.
It was all their own fault, and they'd admitted this and I think we even had a bit of compo. But weeks later this person rang up and started laying into me. Every time I tried to calmly explain the facts she would raise her voice and talk over me. I kept asking her not to do this so most of the conversation was the two of us talking at the same time, with her voice getting increasingly louder.
It was weird actually, she sounded almost completely mad, so I put the phone down.
He stood 2 inches from me, bright red and with raised voice said that he hadn't shouted down the phone. Like he wasn't shouting now...
I had that one. A local little Hitler hadn't paid his hosting bill but told me he wanted to keep it going. After three months non payment he suddenly decided he wanted his site hosted elsewhere (I later discovered this was a regular trick of his) and so I (reasonably) told him he'd have to pay for the hosting he'd used.
He stormed around to my house, 5ft 4 inches of boiling, red-faced fury clutching a tenner in his sweaty clenched fist which he threw at my feet. He shouted a bit and called me various things to which I responded in my usual manner by giggling uncontrollably.
