eCommerce Regulations - Are they trading illegally?

[Whatever]

Cheltenham Town FC have launched a new online shop which is basically a folder of a ecommerce provider - http://ct1.glitnirticketing.com/ctticket/store/index.php. As you can see it's very basic and lacks any business related information such as trading name/address/contact details, there are no T's & C's and no privacy policy.

The site is linked to from this page on the main CTFC website http://www.ctfc.com/page/ClubShop/0,,10434,00.html

I spoke to someone I know there and warned them they were trading illegally as they were not displaying the info above and also because they state there are no cash refunds, only exchanges. I have warned them about the Distance Selling Regulations and the requirement to refund, in full, a purchasers payment within 7 days for no actual reason. I have stated this doesn't affect tickets or other bespoke products.

So, my question is, are they trading illegally as they only show a few details on the main site which then links through and not the actual website? My argument is that someone could find the site without linking through their main site and therefore they have no idea of T's & C's etc.

Apparently both RBS Worldpay and Glitnir have passed the site as OK to trade but the club will take it up with them if I feel otherwise.

Am I correct?

Cheers.

[sarahA]

I would imagine the site is effectively illegal as there are no details, no address etc. as you say. Right now it looks like someone passing themselves off as Cheltenham Town FC with a basic shop site. Regardless of legalities, it's not a site I would trust at all so regardless, it would do them good to give their customers a reason to have faith in the site.