Pricing

[Matt]

Hi all.

I'm seriously considering raising my home IT prices now I'm a bit more established.

I've spoken to a fee clients and they have provided feedback on why they chose me in the firstplace. Lots say it's cause of the flat rate fee structure.

Whilst I know this is controversial way of doing it I  think I'm going to stay with that method, but because I've been on some jobs at peoples homes recently for a while I think I need to increase thar price first.

I'm planning to charge a flat rate of £50 for repairs at peoples hone + parts and later this year charge £40 for picking up the equipment and repairs as that is so much easier and less time consuming (I can also go several together)

If you had a pc or laptop issue are those prices reasonable when new equip is getting cheaper and cheaper?

[net-curtains]

Personally I never pay for repairs or upgrades. If something stops working after the warranty runs out I just buy a new machine.

For example my main machine here is now 4 years old. I had a 3 year warranty on it. Fortunately it's worked well, but if it died today there would be no point in paying for repairs as I could replace it with a brand new, much better specced machine, for a few hundred quid, and that would come with a years onsite warranty, and the new Windows OS.

[Mr Anderson]

If you had a pc or laptop issue are those prices reasonable when new equip is getting cheaper and cheaper?

Who is your competition? What do they charge? What level of service do they provide for that charge?

What level of income do you need to support yourself and your family? Can you provide a quality service at a rate that competes well with similar services and still provide what you need to sustain yourself?

If a £50 flat rate fee is sufficient to cover your overheads (vehicle (including depreciation & maintenance), fuel, tools, training, time), plus provide a high enough wage, and still beat what your competition charge then it sounds reasonable (what do PC World charge for making the customer take it to them? Over £60 IIRC.)

And if £40 covers your overheads (2x the fuel cost, vehicle, tools, training, work space, utilities, time) plus gives you a sufficient income then that sounds reasonable too.