Anyone used Microsoft Dynamics CRM?

[Whatever]

We want to ramp up our marketing efforts and this includes better customer database management across all users in our office, email marketing with statistics, mailing campaigns etc.

I'm looking at MS Dynamics as it seems pretty good from what I can see but has anyone used it/still use it and can give me the lowdown?

Thanks,

Paul

[Granty]

Our HR department use it for logging all enquiries.

I was involved with the install to a certain extent but more from a network/email point of view.

I have not touched it since but let me know if you have any specific questions i may be able to help with.

[Whatever]

Thanks Granty.

I'm really interested in what it does, what can be achieved with it etc to see if it's right for us to invest in, considering we're only a small company of 10 people.

Paul

[Scooby]

you might want to look sugar - sugarcrm.com and the open source version - could do what you wanted for a smaller cost. It 'should' integrate with active directory etc should you need it to.

Install was pretty straightforward, and the marketing girl still uses it.

[Whatever]

Thanks Scooby.

Taking a look now.

Paul