New dishwasher not draining.

[kimpossible]

My brother had a new dishwasher installed on Saturday morning. They have used it for the first time today and it is leaking and it won't drain? Any suggestions (I'm assuming they've checked for obvious blockages... )

Any ideas?

[samhs]

don't assume they've checked for obvious blockages. We've had a similar situation before where the shop who were installing it (and charged for the benefit to us of them doing so) failed to saw off the end of the pipe - which was a sealed end until the fitter removed it on-site. IE they didn't have any bleedin' clue and just connected pipes without checking them.

Always worth checking. I had another occasion with a new washing machine where there were bolts for keeping the drum safe during transport - again these should have been removed by the fitters and weren't.

[kimpossible]

don't assume they've checked for obvious blockages. We've had a similar situation before where the shop who were installing it (and charged for the benefit to us of them doing so) failed to saw off the end of the pipe - which was a sealed end until the fitter removed it on-site. IE they didn't have any bleedin' clue and just connected pipes without checking them.

Always worth checking. I had another occasion with a new washing machine where there were bolts for keeping the drum safe during transport - again these should have been removed by the fitters and weren't.

I'm waiting to hear back from my brother. It sounds to me like something hasn't been installed correctly if it's not worked the first time they've used it. 

[sarahA]

Has he put the drainage pipe up above the required height? Our last place had the pipe just curled up along the floor. Cost the landlady £70 for someone to come out and point that out serves her right b####

Now my dishwasher just gets water everywhere, but that's what you get for asking Mr A to wash up

[yawner]

Has he removed the little plastic bag that contains instructions and the free wash tablet?

[MattC]

don't assume they've checked for obvious blockages. We've had a similar situation before where the shop who were installing it (and charged for the benefit to us of them doing so) failed to saw off the end of the pipe - which was a sealed end until the fitter removed it on-site.

That was my first thought. The connection to the waste trap (under the sink) might need opening up.

hth


Matt