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Haze
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« on: November 01, 2007, 09:27:29 PM » |
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HI All,
Does anyone have any problems with their sites on SiteHQ tonight? A number of my clients are unable to get ftp and have complained about getting a lot more spam through than they have ever had.... not sure they are related but wondered if anyone has the same problem? I don't see anything posted on their forums yet, although I have posted a support ticket.
Andy
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« Last Edit: November 01, 2007, 09:49:36 PM by Haze »
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chavalier
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« Reply #1 on: November 01, 2007, 09:30:15 PM » |
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Martys revenge. Never disrespect the Royal family
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Haze
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« Reply #2 on: November 01, 2007, 09:36:27 PM » |
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Quite disastrous really as I have a few potential clients lined up waiting to see some stuff I should be posting over the next few days.... and hopefully it isn't affecting the client emails too.....
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rutty
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« Reply #3 on: November 01, 2007, 09:49:21 PM » |
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Mine seems OK at the moment. Is it just FTP that's affected?
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Haze
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« Reply #4 on: November 01, 2007, 09:50:15 PM » |
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It would seem so... fingers crossed.... The serverstatus page seems to have a "no entry" sign in the ftp column but no details on what the problem is. Guess they are busy working on the problem. After having a server issue in the summer and now something apparently wrong with the ftp, I seem to be jinxed... lol
My accounts are on Euston/SiteHQ7
Just found a notification that the server is being rebooted but no other details such as an explanation of the need to reboot, especially when the server was just replaced recently. Is it likely that other issues may arise with the server?
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« Last Edit: November 01, 2007, 11:04:29 PM by Haze »
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Mr Anderson
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« Reply #5 on: November 01, 2007, 11:28:47 PM » |
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but no other details such as an explanation of the need to reboot, We are currently rebooting this server to all some system changes to take effect - this will result in a short period of service unavailability. especially when the server was just replaced recently. Even new servers need rebooting like any other computer. If there's an OS update, or other major software update such as to Apache or MySQL, following security patches, after installing new software, or if the processor is beginning to lag. It happens. Is it likely that other issues may arise with the server? Only your host can answer that, may be an idea to have a chat with them and see what your options are as you're obviously not happy with the performance on your account. Maybe they can move you to a different server if they have one that will better meet your needs. However I suspect not, and you may want to consider looking around for a new host with a high SLA. |
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Haze
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« Reply #6 on: November 01, 2007, 11:30:49 PM » |
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It seems to be up and running now. Got a message to say they'd restarted the server for me.... surely not  I was merely concerned, having a couple of messages from one client on my mob., and office ansa machine, (although he's a mate and so not as frightening as if it would have been a genuine client), although it is his business site and then to discover that none of my accounts were accessible. I don't check the support site regularly and so not alaways aware when things are going to happen, but isn't it possible to send an email to resellers when maintenance or whatever is planned, so that this information could be forwarded to resellers' customers? Oh well maybe I post that in "Suggestions". Regards SLAs, I don't seem to have one.... But at least I can let him know that all is well with the world... or server 7 anyway.. lol |
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« Last Edit: November 02, 2007, 01:25:15 AM by Haze »
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Ben
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« Reply #7 on: November 02, 2007, 12:13:59 AM » |
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Unfortunetly, I moved away from SiteHQ as I seem to have niggling problems like that, nothing major but annoying.
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yawner
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« Reply #8 on: November 02, 2007, 01:38:36 AM » |
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Well I`ve found their service absolutely second to none. So nah nah nah.
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"Far less of a c*** than you used to be" - Mrs Y
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sarahA
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« Reply #9 on: November 02, 2007, 09:00:19 AM » |
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I'd rather they sort the server out than spending time emailing everyone to tell them it's down. As Mr A said, the age of a server has nothing to do with whether it may be rebooted when it's had a software update. Also on reboot it could go into disk check - like a normal computer can, and that can delay the back online time. The fact this was done at gone 9pm in the evening is much better than if it had happened around 1pm when the traffic is probably the highest and you have more chance of people working on the server.
As for keeping an eye on their announcements, they have an RSS feed. Add it to Firefox as a live bookmark or to your feedreader. You'll keep up with all of the announcements then.
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Mr Anderson
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« Reply #10 on: November 02, 2007, 10:51:18 AM » |
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Regards SLAs, I don't seem to have one....
You can't expect to have, you're on a budget priced shared server. If you want an SLA and guaranteed uptime, with planned downtime structured to your requirements, then you are going to have to pay considerably more than you currently are to receive it. |
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Haze
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« Reply #11 on: November 02, 2007, 11:25:38 AM » |
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HI Guys, Thanks for the comments. In general I've had good service from SHQ, and as MrA says I'd probably pay considerably more for SLA support. So the server I am on is a cheapo one then? Do the others cost more? I'll direct that to Marty through BE/SHQ. I'd rather they sort the server out than spending time emailing everyone to tell them it's down. I was thinking really of an opt in Newsletter stylie alert. One email to all subscribers thingy. But I've got RSS feed now anyway. Regards timing of the event I got a message from my mate saying he had the problem from around 5pm. But it's all sorted now, that's what really matters. Cheers anyway, Andy |
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Mr Anderson
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« Reply #12 on: November 02, 2007, 12:08:37 PM » |
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So the server I am on is a cheapo one then? No, but you're sharing it with other people. There may be a couple of hundred accounts on a server of that spec needed to make it pay enough to cover the cost at the price Site HQ charge. That means a couple of hundred sites with their combined visitor traffic, their combined volume of email traffic, with a wide variety of scripts, and a wide variety of capabilities to keep those scripts up to date - all it takes is one account to be compromised and it affects all of them, all it takes is one account to be the victim of a spam attack, or to be dug and receive a few thousand extra visitors 5 minutes later to affect performance. If you want to eliminate the need to share with other people then you need to pay considerably more. I believe that Rack Space provide a very good dedicated server service, with full 24/7 technical support and SLA. Depending on how much you make from hosting, and how critical 100% uptime is for your clients, you may want to look into creating an account with them (they're who Site HQ have gone with for their UK servers). |
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Haze
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« Reply #13 on: November 02, 2007, 12:15:36 PM » |
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Oh, live and learn. Thanks for the info.... back to hunting my mice...... lifting hall carpet actually... Dedicated servers usually cost the earth.... but maybe one day... you never know, but SHQ are good for the moment... they'll be glad to hear that....   Andy |
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« Last Edit: November 02, 2007, 12:18:06 PM by Haze »
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Ben
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« Reply #14 on: November 02, 2007, 12:49:08 PM » |
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Well I`ve found their service absolutely second to none. So nah nah nah.
I would still recommend them tho.  |
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ih8mondays
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« Reply #15 on: November 02, 2007, 11:20:53 PM » |
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getting a lot more spam through than they have ever had..
Since the Euston server rebuild, I've had a lot more spam. I've set the Spam Assassin threshold to 1.9 and still having issues. I did ask them about this, specifically mentioning that it was worse since the move/rebuild, but all I got back was "Please be advised that we do not offer support for any spam or virus related issues. In all cases it is the user's sole responsibility to ensure their local machine is protected against spam or viruses." - which in my eyes isn't up to their usual standards. |
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sarahA
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« Reply #16 on: November 03, 2007, 09:08:21 AM » |
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Spam Assassin learns over time. On a new server I guess it doesn't 'know' as much so you'll probably get more at first.
You can't rely solely on spam assassin though and should run a software spam checker such as Mailwasher. Also I wouldn't raise the threshold more than the default else you could lose correct emails, unless you're trapping it in a spam box for checking.
Be happy, all our clients on another server don't have spam assassin as far as I know (unless it got switched back on).
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ih8mondays
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« Reply #17 on: November 03, 2007, 09:13:34 AM » |
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Yeah, I've got a spam box. In the last 6 months, there hasn't been one false-spam mail in there (use whitelisting).
I've got mailwasher on my computer, but I get email pushed to my phone, so by then, it's too late!
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Tanthalas
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« Reply #18 on: November 04, 2007, 09:06:01 PM » |
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I have to say, I'm quite fond of SiteHQ. Had every site I run on there for donkeys, mostly without incident. I am having a little niggle today, where files over 15MB or so refuse to be uploaded, but that's probably down to my uncle's rather BT infested connection.
I did prefer their US servers, though. Glad I got my sites onto them before they stopped offering them.
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Aperture Science
We do what we must because we can
For the good of all of us, except the ones who are dead.
But there's no sense crying over every mistake
You just keep on trying 'til you run out of cake
And the science gets done, and you make a neat gun
For the people who are still alive
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