Outlook and Error 623

[Haze]

HI All,
One of my clients has just added email accounts for his new site to his Outlook but has now run into problems.

I’ve tried what I can – but can’t get error 623  to go away. I get the error 623 messag and it stops downloading.

I did send him these links to advise him.

http://support.microsoft.com/kb/227391
http://www.pctoday.com/techsupport/detail.aspx?guid=&ErrorID=21708
http://forums.vnunet.com/thread.jspa?threadID=88430
http://www.pcreview.co.uk/forums/thread-745606.php

Does anyone have any additional advise?

Cheers
Andy

[Rosco]

I'd advise google

[Curry]

I'd advise google

What the old man said

[Haze]

Eh? For him to look on Google? Just what I did, and sent him the links, I can only ASSUME that he has read them and followed their advice. But it looks as though I'll have to drive over to his place and read them out to him.....

[sarahA]

Does your client use VPN? If not then the first two suggestions will have confused the heck out of them and they probably didn't get to link 3 or 4 that is probably more accurate for their problem.

[Haze]

Guess I should have explained to him what a VPN is.... oops.... I don't use one but did years ago... poor guy.... Will have to get in touch with him....

[chavalier]

go round there. get an accurate account of the problem, PM Jee for the solution then charge him highly for your time.

[Haze]

Now that sounds just the ticket..... lol