Its just struck me how little some of our younger drivers understand about making a claim. Yes - one of :yawnersdaughters: has been on the phone again, totally bereft of a clue and about to be ripped off.
Pay attention junior types.
Turns out some guy bashed the rear of her Mazda 3 while she was stationary at lights. Bumper. lights and hatchback damaged. He was all solicitous and pally-pally. "No need to involve our insurance companies. I work for XXXXXXX/Ford in Newcastle. Just give me a ring tomorrow, and I'll get your car into our bodyshop".
She was going to go along with what this guy wanted, but just decided to check with me once she got home.
As I said to her, there was absolutely no guarantee that this guy would do a 100% proper job fixing her car. Always always go through proper channels...
So she rang her insurance company who were brilliant. All they needed was the guy's name, contact number and reg no (my girl's not totally stupid and could provide all the info). Best of it for her was, she had to have no further contact with the pleb who hit her car (She's often at home on her own, young and vulnerable). Insurance company would chase him up and take care of everything.
Next morning she has a gleaming new courtesey car on her doorstep and her car was taken away to the approved car repairers. Sorted...
...although amazingly that next day the pleb tried to ring her at work to get her to change his mind, and then his manager tried to ring her! Talk about harrassment. Fortunately she wasn`t there to take the calls, but this did spook her. They haven`t tried to contact her since, so presumably have admitted defeat. Twats.
Moral of tale? If somebody bashes your car and its their fault, they have absolutely NO SAY in how your car gets repaired. Their mistake - so tough. So often they're nicey nicey at the scene of the accident, turning overnight into complete arseholes denying everything.
Get their name, telephone number, reg no, witness names (if poss), even better take a photo of the scene if you're carring a camera (again not always possible!) then contact your insurance company. Let them work for the money you pay them every year.
